Graduate, At least 2 years experience of working with technology and software application support.Good oral and written communication in local language. Mandatorily local candidates should be engaged. Age will be calculated as on 01 January 2026. मानदेय समस्त प्रकार की कटौतियों सहित - 20000 Rs scope of work: 1. Supporting training of AWWs and Supervisors in Information and Communication Technology enab Time Monitoring (ICT-RTM). 2. Monitoring usage of ICT-RTVM by AWWs by using Reports and follow-up on low usage. 3. Providing in-person and over phone troubleshoo support to users facing hardware or software prob with mobiles, tablets and basic issues with CAS application. 4. Logging issues in the Issue Tracker application, w part of CAS. 5. Training reinforcement to AWWs identified as lo performers using CAS Reports. 6. Providing performance feedback to AWWs. 7. Submitting phones to Original Equipment Manuf (OEM) for hardware replacement and repair. 8. Escalation of issues to Block/District Coordinator Issue Tracker application. Criteria for escalation will defined in CAS Guidelines. 9. Supporting Block level ICDS officials on usage of system. 10. Any other task as indicated by CDPO.